Is Shipping in USA and Canada always $1?
No – a minimum purchase of $75 applies. When over that threshold, it’s $1 most of the time, but additional fees do apply to a variety of locations with rural designation, remote location status and/or ferry and toll fees. Put your delivery zip/postal code in the cart and it will display the rate to your location.
Are Duties Included?
Yes, there is nothing more we hate then a driver asking for payment at the door. Should this ever happen please notify us right away and we will rectify the situation promptly.
What Taxes Are Charged?
Remote Stylist is obligated by law to collect sales tax on shipping and handling fees associated with a taxable order shipped to both New York State and all deliveries bound for a Canadian shipping addresses.
Do You Deliver Outside the USA and Canada?
Sometimes – ask for a quote.
Do You Deliver Inside?
Yes for an additional fee of $350 which includes delivery to room of choice, including 2 flights of stairs, unpacking, debris removal, and set-up limited to 15 minutes with no tools required – to a max 5 pieces. If you have more pieces or floors ask for a custom quote. Should delivery personnel be on site longer you will incur additional fees of $30/each 15 min. Note: set up services do not include any electrical, plumbing or component hookups on fixtures or appliances.
Who Do I Give Delivery Instructions To?
If you have any special delivery instructions (e.g. back door, accessing 3rd floor, narrow staircase, “call one hour before so I can meet driver”, etc.) please let us know upon placing your order.
How Do I Track My Order Status?
Upon placing an order we’ll give you an approximate ETA for your items. All items come directly from the manufacturer and as such all your purchases may not arrive together. Once we are notified that they have shipped we will notify you, and where available can track your order in our online system.
Will I Get A Call About My Delivery?
Smaller items will likely be left outside your door under shelter but appointments will be booked for larger ones when they arrive at the local terminal (ie nearest to you). If you know your reno is taking longer than suspected or you will be on vacation around the time of delivery please notify us immediately to avoid storage fees. Should we not be able to reach you to book a delivery, or we need to hold items we will provide FREE temporary storage for 7 days but thereafter you will incur additional charges of $100/day.
Damaged Upon Arrival?
We highly recommend reading our 10 musts for a successful furniture delivery before ordering so you know exactly what to do in advance of your delivery.
- If the driver is still onsite… grab your phone and take pictures of the items, then REFUSE the delivery and send it back on the truck. Flip us an email with the photos and details right away.
- If the driver has come and gone… send us the same email with photos but be sure to keep all original packaging as we are unable to accept return goods without it.
Upon receipt we will file a claim and advise you of the plan. Rest assured there will be no return shipping charges.