Remote Stylist Ltd. and/or its affiliates and subsidiaries (collectively, “Remote Stylist”) is committed to protecting your privacy. The Personal Information (defined below) you provide is used to respond to your requests and inform you about other features and events we believe you may be interested in. We do not sell your information to third parties, and client testimonials will only be used with permission.

The Privacy Policy below describes how we protect you and how we use your data to provide you with our services. By visiting or registering on our site, or by using our service, regardless of the manner or device made available and supported by us through which you choose to do so, you are agreeing to our Privacy Policy, outlined below. We assume certain responsibilities and make related commitments to you. We also clarify that we are not liable with respect to misuse of the site by you or others and other third party risks beyond our control that may affect your Personal Information.

This Privacy Policy is part of and is subject to our Terms of Use, available at our site.

What is personal information?

Personal Information includes your name, mailing address, phone number, e-mail address and demographic and other personally identifiable information about you as an individual. If you are a user of our site, you may provide or upload Personal Information, such as pictures, floor plans, web links and profile information, in order to enable us to provide you with our services. Personal information may also include business information that you contribute which concerns business and personal relationships between yourself and other individuals and organizations. We may also ask for certain Personal Information when you request information about or order our products and services, participate in our marketing, sales or other promotional activities, or correspond with us. If you are in a part of our site that requires you to provide your Personal Information, it will be clear what Personal Information we are requesting.

Why do we collect your information?

We collect, use and disclose information that can identify you (“Personal Information”) so that we can:

  • establish your identity;
  • provide to you the services offered by the site, including arranging for the delivery of furnishings;
  • troubleshoot and resolve problems;
  • improve the usability, performance and effectiveness of our site and business;
  • provide you with news, updates, and reminders related to our services;
  • enforce our Terms of Use;
  • protect you and us from error and fraud;
  • improve our promotional, marketing and service efforts;
  • understand your needs and eligibility for products and services;
  • comply with legal and regulatory requirements;
  • and as otherwise described to you at the time of collection.

We only collect Personal Information that we consider necessary for achieving these purposes.

We may also collect, process, store and analyze information about you, whether the information is provided by you or obtained from your browser or through the use of “cookies” or other tools that track, measure and analyze the behaviors and usage patterns of visitors to our site and users of our services.

Who do we share your personal information with?

We do not sell or release your identity or contact information to third parties, other than for the purpose of facilitating the fulfilment of orders you place or with your express consent. However, we reserve the right to gather, analyze, aggregate and transform non-personally identifiable information sourced from all or any portion of our visitors and users, and to make this information available at our site or through other means, channels or partners at such time and on such terms as we believe are appropriate.

We retain the right to manage our operations, including using service providers of our own choosing, to enable us to deliver what we hope is outstanding customer service and to meet our business goals. For example, we offer and order products from third party wholesalers and retailers and use an assortment of delivery methods to get these products to you safely and quickly. These stores and delivery services may or may not be located in the same jurisdictions or regions as the customers using our services. Our employees, consultants, contractors, suppliers and partners, if authorized, may have access to our customer information or the systems storing it as part of and solely for the purposes of performing their jobs, or within the scope of their agreements with us. In all cases, we use reasonable efforts to ensure that your Personal Information, as part of our confidential business information, is protected under contracts with such persons or other means.

While we take care to use only providers that we believe are reputable and able to live up to our and your expectations, including about the handling of confidential information, RemoteStylist.com is not liable for unlawful use of Personal Information by any of such persons unless such unlawful use was a direct result of our gross negligence or wilful misconduct.

We will also share your Personal Information if we are required by law (including any generally applicable law or any specific court order or other legal process binding on us) or if we otherwise determine in good faith that such disclosure is necessary to protect or defend the rights or property of RemoteStylist.com and other users. We will use reasonable efforts to make you aware of such disclosure promptly unless we are prevented from doing so.

Your use of the personal information of others

If you choose to provide Personal Information of any third party, we will assume that you have the third party’s permission to provide us that information. Examples include site referrals to friends or information you provide to us regarding the type of look you would like to achieve for your space. This information will not be used for any purposes other than those described above. You agree that, with respect to the Personal Information of other persons that you collect, use and disclose on the Site, you have all necessary consents and rights to collect, use and disclose that information as described in this Privacy Policy from time to time, and you agree that the indemnity you give to us in the Terms of Use applies to any non-compliance by you with respect to the foregoing.

What is our security policy?

We use commercially reasonable efforts to ensure that Personal Information is secure, including https protocol and encryption. You understand that the technical processing and transmission of the site, including your Content (as defined in the Terms and Conditions), may involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. In order to prevent unauthorised access or disclosure, we put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, as well as the modes of access to it. While we strive to protect your Personal Information, we cannot warrant the security of any information you transmit to us.

How can you access, correct and update your personal information?

Much of your Personal Information is available to you through your account. To review and update your Personal Information to ensure it is accurate, you may login into your account to make the changes, or you may contact us. If we are unable to provide access or disclose information to you, we will explain why, subject to any legal or regulatory restrictions.

Any or all Content on the website may be purged periodically in Remote Stylist’s sole discretion. Remote Stylist assumes no responsibility for the deletion or failure to store postings, Contributions or other information submitted by you or other users to the site.

How can you delete your account?

Your account and all Personal Information identifying you will be deleted at your request in accordance with the law. If Personal Information is held by any third parties as set out in this Privacy Policy, they will be notified of your request to delete your Personal Information. However, we reserve the right to use non-personally identifiable data contributed by you or derived from your Personal Information, which cannot be traced back to your account, such as Style File Samples or Look Books.

How will you learn of updates to our privacy rules?

We may update this Privacy Policy to reflect changes to our privacy and data management practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this site upon logging into your account. You will be required to accept these changes before proceeding.  We nonetheless encourage you to periodically review this page for the latest information on our privacy practices.

Who should you contact with comments and questions?

Remote Stylist welcomes your comments and questions regarding this Privacy Policy and the use of your Personal Information. If you have any questions about this Privacy Policy or no longer wish to receive information from us, please feel free to write us at RemoteStylist.com, 228 Park Avenue, #21233, New York, NY, 10003, USA or to email our privacy officer at support@remotestylist.com.